Returns & Exchanges

At Pokestore, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day hassle-free return policy. If your items don't fit your style or size, we are here to help you find the perfect match or provide a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.